Book Now
Book Now
Clinic Policy
Please read these terms before booking, paying a deposit or receiving treatment.
Last Updated: 2026
Welcome to The Skin & Laser Clinic.
By booking an appointment, paying a deposit or receiving treatment, you confirm that you have read, understood and agree to these Terms & Conditions.
All new clients are required to attend a consultation before treatment.
During your consultation we will:
The Skin & Laser Clinic reserves the right to refuse treatment where it is considered unsafe or unsuitable.
Clients must provide complete and accurate medical information before treatment. This includes, but is not limited to:
Failure to disclose relevant medical information may affect treatment results and could increase the risk of complications.
Every client responds differently to aesthetic treatments. Treatment results depend on many factors, including skin type, age, lifestyle, medical history, healing response, home care and compliance with aftercare instructions.
For this reason, no specific outcome or result can be guaranteed.
Treatment packages are sold at discounted prices. Packages:
A deposit may be required when booking an appointment. Deposits secure your appointment, are deducted from your treatment cost and are non-refundable except where required by law.
We understand that plans can change.
Appointments may be rescheduled up to three (3) times, provided a minimum of 48 hours' notice is given before each appointment.
After three appointment changes, the clinic reserves the right to require a new booking, request a new deposit or decline further appointment changes.
Appointments cancelled with less than 48 hours' notice may result in the loss of the booking deposit.
Failure to attend an appointment without notice (“No Show”) may result in loss of the deposit, loss of the treatment session and full payment being required before future bookings.
Clients arriving more than 15 minutes late may have their appointment shortened or cancelled to avoid affecting other clients. Full treatment charges may still apply.
At The Skin & Laser Clinic, we are committed to providing professional, safe and high-quality treatments.
However, aesthetic treatments involve professional judgement and natural biological variation. Every individual responds differently and results cannot be guaranteed.
If you are dissatisfied with your results, we encourage you to contact us so we can review your concerns.
Where appropriate, the clinic may offer a review appointment, additional treatment which may incur an additional charge, or clinic credit or a treatment voucher for the unused value of a prepaid package, at the clinic's discretion.
Dissatisfaction with an aesthetic result does not automatically entitle a client to a refund where treatment has been carried out with reasonable care and skill.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Due to the nature of aesthetic treatments, refunds are not normally available once treatment has been carried out.
If a client decides not to continue with a prepaid treatment package after treatment has commenced, refunds will not normally be issued.
Where appropriate and entirely at the clinic's discretion, the remaining unused value may instead be transferred to a clinic treatment voucher or clinic credit for an alternative treatment.
Clinic credit and treatment vouchers are non-refundable, cannot be exchanged for cash and must be used within 12 months.
Nothing within this policy limits your statutory rights under UK consumer law.
If, during consultation, the practitioner decides treatment should not proceed for medical or safety reasons before treatment has started, the clinic may recommend an alternative treatment, postpone treatment or provide a refund where appropriate.
Clients agree to follow all aftercare advice provided by the clinic. Failure to follow aftercare instructions may affect treatment results and increase the risk of complications.
The clinic cannot accept responsibility for complications resulting from failure to follow aftercare advice.
The clinic does not provide treatments to anyone under the age of 18 unless legally permitted and with the appropriate consent.
Clinical photographs may be taken before and after treatment for medical records.
Photographs will only be used for marketing, advertising or social media with your separate written consent. Consent for future marketing use may be withdrawn at any time.
The Skin & Laser Clinic aims to provide a welcoming, respectful and safe environment. The clinic reserves the right to refuse treatment where a client behaves aggressively or abusively, uses threatening language, attends under the influence of alcohol or drugs, or fails to comply with clinic policies.
The Skin & Laser Clinic reserves the right to refuse or discontinue treatment where treatment is considered medically unsuitable, client safety may be compromised, payment has not been made or required consent forms have not been completed.
If you are unhappy with any aspect of your treatment, please contact us as soon as possible. We are committed to resolving complaints fairly, professionally and promptly.
Where appropriate, we may invite you back for a review appointment before deciding on the most suitable resolution.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
By booking an appointment, paying a deposit or undergoing treatment at The Skin & Laser Clinic, you confirm that you have read these Terms & Conditions, understand them and agree to be bound by them.